Help & rules

This page describes what the site actually does today; anything not written here isn't a promise.

How to buy

Choose a plan on the home or product page, enter your WeChat phone number and choose whether you need a company invoice.
After ordering, save the order number and access code, then pay within the time limit. Stock is held for you until then.
Once payment arrives, paste the session data of the account to top up on the order page; the account in that data is the one topped up.
After verifying the account the system submits the top-up; the order page shows progress and the result.

At checkout we collect your WeChat phone number, used only for warranty, order recovery and contacting you.
After payment we collect four items from your session data: accessToken, account email, account ID and sessionToken. Nothing else is kept.
The four items are stored encrypted and used only for this top-up, which includes processing by our partner top-up provider; they're erased as soon as the top-up completes, is refunded or is closed manually, and kept for 72 hours at most.
Session data gives access to your account. If you don't accept it being processed by a third party, please don't buy products that require it.
An order number alone doesn't grant access; viewing an order takes the order number plus the access code, and we store only a hash of the code.
Session data never appears on order pages, in notifications or in logs.

Payment is confirmed only by the payment channel's notification or order query; any extra payment on the same order is refunded to the original method and never triggers a second top-up.
Full refunds are available before the top-up is submitted. If the result is unclear after submission, a person checks it; until then we neither resubmit nor refund, so you're never refunded and topped up at the same time.
Full refund if the top-up fails; for orders that clearly failed, the money goes back to the original method, or we can retry if you prefer.
Order 24/7 on your own; top-ups usually finish in 3–5 minutes. If there is a delay at peak times, support follows up right away.
30-day warranty from completion: if the plan stops working abnormally, we restore it or refund according to the rules; shared accounts, reverse proxies, account pools and other rule-breaking usage aren't covered.
Company invoices: choose "I need a company invoice" when ordering; an invoicing fee of 5% of the item price is added. Once the top-up is completed, enter the company name, tax ID and delivery email on the order page, and the invoice is sent to that email once issued. Orders placed without an invoice cannot be switched, reissued manually or invoiced later by paying the difference.
Contracts and bank transfers are available; contact support before ordering.
Contact support on WeChat: YueShiwa. Please include your order number.